Important notice: By reading this Privacy Policy, you will understand how uook handles your personal information. By using our platform, you agree to the data collection and usage practices described in this policy.
Uook ("we", "us") is an online gaming platform offering a wide range of games and entertainment services to users in Bangladesh. We take your privacy and the protection of your personal information very seriously. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we keep it secure.
We use international standards and the latest technology to safeguard your personal information. We never sell your data to third parties and use it solely to provide you with a better experience. If you have any questions after reading this policy, feel free to contact us.
1. What Information We Information We Collect
1.1 Personal Identity Information
To create and verify your account, we collect the following personal information:
- Full name and username
- Email address and mobile number
- Date of birth (for age verification)
- National ID number or passport number (for verification purposes)
- Address and location information
This information is used to verify your identity, ensure account security, and meet legal requirements.
1.2 Financial Information
To process deposits and withdrawals, we collect the following financial information:
- Mobile banking account number
- Bank Account Details
- Transaction history and records
- Payment Method Information
- E-wallet information
All financial information is protected with the highest level of encryption, and we never store your full payment details. Transactions are handled securely through payment processors only.
1.3 Technical & Usage Information
To improve your experience and ensure platform security, we automatically collect certain information:
- IP address and device information
- Browser type and operating system
- Login time and session duration
- Gaming history and patterns
- Cookies and tracking information
This information does not typically identify you personally, but helps us improve our services and resolve technical issues.
2. How We How We Use Information
2.1 Account Management
We use your personal information to create, verify, and manage your account. This includes confirming your identity, verifying your age, and maintaining account security. We ensure that only individuals aged 18 and above can access our platform.
2.2 Transaction Processing
Your financial information is used solely to process deposits and withdrawals. We ensure all transactions are completed securely and promptly. We maintain transaction records to prevent fraud and comply with anti-money laundering laws. This information is also used to detect suspicious activity.
2.3 Communication & Support
We use your email address and phone number to send important updates, promotional offers, and customer support communications. You may unsubscribe from promotional emails at any time. However, security alerts and important account-related notices will continue to be sent to you.
2.4 Service Improvement & Analytics
We analyze your usage data to improve the uook platform's performance and user experience. This helps us understand which games are popular, when users are most active, and where improvements are needed. All analysis is done in aggregate and individual identities are kept anonymous.
| Types of Information | Purpose of Use | Retention Duration |
|---|---|---|
| Personal Identity | Account verification and management | For as long as your account remains active |
| Financial information | Transaction Processing | 7 years (legal requirement) |
| Technical Data | Security & Service Improvement | 12 Months |
| Contact Information | Support & Updates | For as long as your account remains active |
3. Information Sharing & disclosure
3.1 Third-Party Service Providers
We share limited information with certain trusted third-party service providers who help us operate our platform. These include:
- Payment processors – for processing transactions
- Identity verification services – to confirm age and identity
- Cloud storage providers – for secure data storage
- Customer support tools – to help resolve your issues
These service providers may only use your information in accordance with our instructions and are bound by strict confidentiality agreements. They may not use or sell your information for any other purpose.
3.2 Legal Requirements
In certain circumstances, we may be legally required to disclose your information:
- In response to lawful requests from law enforcement agencies
- To comply with court orders or subpoenas
- For investigating fraud or illegal activity
- To comply with anti-money laundering regulations
- To protect the rights of ourselves or others
Before disclosing any information, we verify that the request is legitimate and necessary. We share only the minimum information required.
Important: We never sell, rent, or share your personal information with third parties for marketing purposes. Your privacy is our top priority.
4. Data Security & encryption
4.1 Technical Security Measures
We use industry-leading security technology to keep your information safe. All data transmissions are protected with SSL/TLS encryption. Sensitive information such as passwords and financial details is stored with additional layers of encryption. Our servers are secured with firewalls, antivirus systems, and intrusion detection tools.
4.2 Access Controls
Only authorized employees who need access to perform their duties can view your personal information. Every access is logged and reviewed regularly. We enforce two-factor authentication (2FA) and strong password policies. Regular security training and audits are conducted.
4.3 Data Backup & Recovery
We regularly back up your data to ensure it can be recovered in the event of a technical failure or disaster. All backups are encrypted and stored securely. Our disaster recovery plan ensures your information remains safe and accessible at all times.
Your Information Why It's Secure
SSL/TLS encryption
Industry-leading data transmission security technology.
Access controls
Only authorized personnel can access the data.
Secure Servers
Firewall and intrusion detection systems are active.
Regular Audits
Security testing and verification by third parties.
Data backup
Encrypted backups and a disaster recovery plan.
Sale Prohibited
We never sell your information to third parties.
5. Your Rights & Controls
5.1 Right to Access Information
You have the right to know what information we hold about you. You may request a copy of your personal data at any time. We will respond to your request within 30 days and provide a complete report of your information.
5.2 Correction & Updates
If any of your information is incorrect or outdated, you can update it at any time. Most details can be changed directly through your account settings. For more complex updates, please contact our support team.
5.3 Right to Data Deletion
You may request the deletion of your account and personal information. However, we may be required by law to retain certain information for a specified period. Once your account is deleted, your personal information will be permanently removed, except for records we are legally required to keep.
5.4 Opt-Out of Promotions
You can unsubscribe from promotional emails and messages at any time. Every promotional email includes an unsubscribe link. However, security alerts, transaction confirmations, and important account-related notices will still be sent to you.
6. Cookies & Tracking
6.1 What Cookies Are and Why We Use Them
Cookies are small text files stored on your device when you visit our website. We use cookies to remember your login status, save your preferences, and enhance your browsing experience. They also help us understand how our website is used so we can improve our services.
6.2 Types of Cookies
We use several types of cookies:
- Essential Cookies: Essential for website functionality
- Performance Cookies: To improve website performance
- Analytics Cookies: To understand user behavior
- Marketing Cookies: For displaying relevant advertisements
You can manage or delete cookies at any time through your browser settings. Note that disabling certain cookies may affect the functionality of some features on the website.
7. Data Retention Period
We retain your personal information only for as long as necessary or legally required. We keep your profile information for as long as your account is active. Financial records and transaction data may be retained for up to 7 years in accordance with legal requirements.
Technical logs and usage data are automatically deleted after 12 months. If you delete your account, we permanently remove your personal information within 30 days (subject to legal obligations). Inactive accounts may be automatically deleted after 3 years.
8. Children Privacy
Uook is strictly for individuals aged 18 and above. We do not knowingly collect personal information from anyone under 18. All new accounts are subject to an age verification process. If we become aware that a minor is using our platform, we will immediately suspend their account and delete all associated personal information.
If you believe a minor has registered on our platform, please contact us immediately. We will investigate promptly and take the necessary steps. The safety of children is a top priority for us.
9. International Data transfer
Your personal information may be processed or stored outside Bangladesh, where our servers and service providers are located. Data protection laws in those countries may differ from those in Bangladesh. However, we ensure your information receives the same level of protection regardless of where it is processed.
We use standard contractual clauses and other legal safeguards for international data transfers. All our third-party providers adhere to strict data protection standards. Wherever your information travels, it remains encrypted and secure.
10. Policy Changes
We may update this Privacy Policy from time to time due to legal changes, new technologies, or business requirements. We will notify you of any significant changes via email and on-site notifications. You will have the opportunity to review changes before they take effect.
The "Last Updated" date at the top of this page is always kept current. We recommend reviewing this policy regularly. If you do not agree with the updated policy, you may close your account. Continuing to use the platform after a policy update constitutes your acceptance of the revised terms.
11. Contact & Support
If you have any questions, concerns, or requests regarding this privacy policy, we are here to help. You can reach our data protection team at:
- Email: [email protected]
- Support: [email protected]
- Address: uook Gaming Platform, Dhaka, Bangladesh
We aim to respond to all privacy-related requests within 48 hours. For complex matters, we will send an initial acknowledgment and provide a full response within 30 days.
Please Note: Your privacy and data protection are uook's top priority. We are committed to handling your information responsibly and maintaining the highest security standards. Earning and keeping your trust is our goal.